Last updated on May 1, 2025

Our return policy

You may return your order within 30 days of receipt. Unlike many other supplement brands, we also accept opened or partially used products as returns, because we want you to be able to try out whether a product suits you risk-free.

How do I return?

Returning is simple:

• Register your return via our contact form or your account.
• You will receive a return label and instructions via email.
• Pack the product and take the package to a drop-off point.
• We will process your return as soon as it arrives at our facility.

Return shipping costs within the Netherlands are covered by us if the error is on our part. In other cases, the return fee is €4.95.

Refunds

Upon receipt and inspection of your return, we will refund the purchase amount within 14 days using the same payment method you used for the original purchase. You will receive a confirmation via email.

Damaged or incorrectly delivered

Did your product arrive damaged or did you receive the wrong item? Please contact us within 48 hours with a photo. We will send a replacement product free of charge or provide a full refund — whichever you prefer.

Subscriptions

You can pause, adjust, or cancel a subscription at any time via your account, with no notice period. A subscription shipment that has already been dispatched is subject to the standard return policy above.