Customer service
Shipping & delivery
Fast, reliable and with track & trace. Here is exactly what you can expect.
Free from €40
Shipping is free on orders from €40. Below that, the cost depends on your country — see the overview below.
Dispatched the next day
Your order leaves our warehouse on the next business day.
Track & trace
You automatically receive a link to follow your order in real time.
Last updated on 12 October 2026
Shipping costs
We use transparent, fixed shipping rates. No surprises at checkout.
- Netherlands: €4.95
- Germany: €3.99
- Belgium, France, Austria, Denmark and Poland: €7.49
- Italy and Spain: €7.99
- Free shipping: on orders from €40, to all these countries
Delivery times
We ship your order on the next business day. Once shipped, your parcel usually arrives within:
- Netherlands: 1 business day
- Belgium: 1–2 business days
- Germany & EU: 2–4 business days
During busy periods (such as the holidays), delivery may take a little longer. We will state this clearly at checkout.
International
We ship throughout the European Union. The exact shipping costs and expected delivery time are shown at checkout based on your address. For deliveries outside the EU, additional import duties may apply, payable by the recipient.
Tracking your order
As soon as your order leaves our warehouse, you will receive an email confirmation with a track & trace link to follow your parcel in real time. If you have created an account, you can also find the status under "My orders".
Delivery issues
Did your parcel arrive damaged, or is something wrong with your order? Contact us within 48 hours of receipt. We will resolve it free of charge and as quickly as possible.