Returns & warranty

Last updated on 12 October 2026

Our return policy

You may return your order within 30 days of receipt, provided the product is unopened and the seal is still intact.

For hygiene reasons and for the safety of every customer, we cannot take back food supplements once the packaging has been opened or the seal has been broken. Opened products are therefore excluded from returns. You can find the statutory terms in our right of withdrawal policy.

How do I return?

Returning is simple:

• Register your return via our contact form or your account.
• You will receive a return label and instructions by email.
• Pack the unopened product carefully and take the parcel to a drop-off point.
• We process your return as soon as it arrives.

If the error is ours, we cover the return shipping costs. In all other cases, return shipping is at your own expense.

Refunds

Once we have received and checked your return, we refund the purchase amount within 14 days using the payment method you paid with. You will receive a confirmation by email.

Damaged or incorrectly delivered

Did your product arrive damaged, or did you receive the wrong item? Contact us within 48 hours and include a photo. We will send a replacement free of charge or refund the full amount, whichever you prefer.

Subscriptions

You can pause, change or cancel a subscription at any time via your account, with no notice period. A subscription delivery that has already been shipped is covered by the standard return policy above.