Terms and conditions

Last updated on 16 October 2026

1. Definitions

In these terms and conditions, "PP Health" means: PP Health B.V., Handelsstraat 38a, 7482 GW Haaksbergen, the Netherlands (email: info@pphealth.eu). "Customer": any natural or legal person who places an order. "Consumer": a customer who is not acting in the course of a business or profession.

2. Applicability

These general terms and conditions apply to every offer from PP Health and to every distance contract concluded between PP Health and the customer.

3. Offer & prices

All prices are in euros and include VAT, unless stated otherwise. Obvious mistakes or errors in the offer are not binding on PP Health. Our products are dietary supplements and not a substitute for a varied diet or medical treatment.

4. Conclusion of agreement

The agreement is concluded at the moment the customer places an order and PP Health confirms this by email. PP Health reserves the right to refuse an order or to set additional conditions.

5. Payment

Payment takes place via the methods offered at checkout. The order will be processed as soon as the payment has been received. In the case of payment in arrears, the terms and conditions of the relevant payment partner apply.

6. Delivery

Delivery takes place at the address provided by the customer. Stated delivery times are indicative. Exceeding a delivery time does not entitle the customer to compensation. More information can be found on our shipping page.

7. Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 30 days of receiving the goods, without giving any reason. This is longer than the statutory period of 14 days.

Food supplements are sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been broken after delivery. The right of withdrawal therefore does not apply to opened products or products with a broken seal (Article 16(e) of Directive 2011/83/EU).

To exercise your right of withdrawal, inform us (PP Health B.V., Handelsstraat 38a, 7482 GW Haaksbergen, the Netherlands, email: info@pphealth.eu) by means of a clear statement, for example via our contact form or using the model withdrawal form below. After a timely withdrawal, we will refund all payments received from you, including the standard delivery costs, within 14 days using the original payment method. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You bear the direct cost of returning the goods, unless the error is ours.

See also our return policy and the right of withdrawal policy.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To PP Health B.V., Handelsstraat 38a, 7482 GW Haaksbergen, the Netherlands, email: info@pphealth.eu:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

8. Subscriptions

With a subscription, products are delivered periodically at the applicable subscription rate. The customer may pause, change, or cancel the subscription at any time free of charge via their account, taking into account orders already in progress.

9. Liability

PP Health is not liable for damage resulting from incorrect use of products. Always consult a doctor in case of doubt, pregnancy, breastfeeding, or medication use. The liability of PP Health is limited to the invoice amount of the relevant order, except in cases of intent or gross negligence, death or personal injury, and insofar as mandatory law provides otherwise.

10. Applicable law

All agreements are governed by Dutch law. If you are a consumer habitually resident in another country, you retain the protection of the mandatory provisions of the law of that country. Disputes shall be submitted to the competent court in the district where PP Health is established; as a consumer, you may also bring proceedings before the courts of your place of residence, and proceedings against you as a consumer can only be brought there.